All tours are operated by Responsible Travel LLC (License № T-0312-14) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made. Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us.
1. DEPOSITS & FINAL PAYMENT
You are required to pay a 10% non-refundable deposit (but not less than $100) per person/group per trip for your booking to be confirmed. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled. Full payment is due at the time of booking if the booking is made 60 days or less prior to departure. We might provide (operate) certain products or services without deposit payment (paid on departure date), we will advise you of any such conditions prior to confirmation of the applicable booking.
Your booking is confirmed and a contract exists when we issue a written confirmation after receipt of the applicable deposit amount. The client confirming the booking must be 18 years of age and above at the time of booking.
3. CANCELLATION BY TRAVELLER
If you cancel some or all portions of your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation.
If you cancel a trip:
- 60 days or more prior to departure, we will retain the deposit;
- Between 31 and 59 days prior to departure, we will retain the deposit or 35% of the total booking cost; whichever is greater;
- Between 14 and 30 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater;
- Between 7 and 13 days prior to departure, we will retain the deposit or 80% of the total booking cost; whichever is greater, and
- 6 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. Responsible Travel LLC reserves the right to set different cancellation policies in the travel service agreement signed with the client.
4. CANCELLATION BY US
We may cancel a trip at any time up to 60 days before departure, in this case, we will refund in full the amount you paid for the trip. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
5. CHANGE OF THE ITINERARY
We do our best to operate all trips as described but also reserve the right to make changes in the itinerary. We will offer a refund for the changed portion of the itinerary or offer an alternative tour if the change is initiated by us. The itinerary can also be changed due to circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you.
6. TRAVEL INSURANCE
Travel insurance is mandatory for all our travellers and should be taken out at the time of travel. We are not responsible for unforeseen circumstances such as flight or train delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
If you do not have travel insurance at the beginning of the tour, please inform us and we will arrange coverage with a local insurance company for an additional fee.
Tours are priced and advertised inclusive of applicable taxes. We reserve the right to increase the cost of the tours/services on the following conditions:
- new taxes imposed by the government
- currency fluctuations
- increase in fuel surcharges
The increase on the costs are only possible before full payment is done, we will not increase the price of your tour/service after you have paid in full.
8. PHOTOS AND MARKETING
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
9. APPLICABLE LAW
The laws of the Republic of Uzbekistan govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of the Jizzakh region of Uzbekistan